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At Lifestack Autos, we want every customer to feel confident when purchasing storage products from our online store. We carefully select and present products designed to help customers organize living spaces, bedrooms, closets, bathrooms, offices, laundry areas, and other everyday environments. Because our products include woven, rattan-style, and fabric storage baskets, we also recognize that customers may occasionally need to return an item because it is unsuitable, arrives damaged, or does not meet reasonable expectations.

This Return and Refund Policy explains the conditions, procedures, timeframes, and responsibilities applicable to purchases made through https://lifestack.autos/.

1. Eligibility for Returns

Unless a different return right is required by applicable law, customers may request a return within 30 calendar days after the date the order is delivered.

To qualify for a standard return, the product should:

• Be unused and in reasonably original condition;
• Not have been washed, stained, modified, repaired, assembled, or otherwise altered;
• Be free from unusual odors, pet hair, dirt, smoke, or other contamination;
• Include original packaging or protective materials when reasonably available;
• Include accessories, inserts, labels, or components originally supplied with the product; and
• Be accompanied by sufficient order information for us to identify the purchase.

Because storage baskets and organizers can be affected by moisture, compression, stains, and handling, customers should inspect products promptly after delivery and contact us as soon as a problem is discovered.

2. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, materially different from the product ordered, or otherwise affected by a fulfillment error, please contact us as soon as reasonably possible.

For faster assistance, customers should provide:

1. Order number;
2. Name used when placing the order;
3. Email address associated with the order;
4. Description of the problem;
5. Photographs showing the product and, where applicable, the shipping package and shipping label; and
6. Any other information reasonably necessary to investigate the issue.

Depending on the circumstances, we may offer a replacement, replacement component, refund, return authorization, or another appropriate resolution.

Customers should not automatically discard a damaged product before receiving instructions, because the product or packaging may be relevant to our investigation.

3. Change-of-Mind Returns

If a customer simply changes their mind, selects the wrong size or style, no longer needs the product, or decides that the product does not fit their intended storage space, the item may generally be returned if it satisfies the eligibility requirements described above.

Unless the return is caused by our error, damage, or a product defect, the customer may be responsible for reasonable return shipping expenses.

4. Non-Returnable Conditions

A return may be declined when an item:

• Has been used extensively;
• Has been washed or cleaned in a manner that alters its condition;
• Has been damaged after delivery through improper handling;
• Has been exposed to excessive moisture or unsuitable storage conditions;
• Has been modified, cut, dyed, repaired, or otherwise altered;
• Is returned without sufficient information to identify the transaction;
• Is returned outside the applicable return period without a legally required exception; or
• Cannot reasonably be resold because of customer-caused damage or contamination.

Nothing in this section is intended to restrict any non-waivable rights or remedies available to a consumer under applicable law.

5. Return Authorization

Before shipping a product back, customers should contact:

Lifestack Autos
1141 N Lincoln Blvd
Oklahoma City, OK 73104
United States
Email: [email protected]

Customers should wait for return instructions before sending merchandise to the return address. A package sent without appropriate order information or authorization may take longer to process.

6. Return Shipping

If the return results from our mistake, such as shipment of an incorrect item or delivery of an item that arrived materially damaged or defective, we may provide an appropriate return-shipping solution.

For voluntary returns that are not caused by our error, the customer may be responsible for return shipping costs.

Original shipping charges, if any, may not be refundable unless required by applicable law or unless the return is attributable to our error.

7. Refund Processing

After an approved return is received and inspected, we will determine whether the merchandise satisfies the applicable return requirements.

Approved refunds are generally issued to the original payment method.

Refund processing may require additional time after we authorize the refund because banks, card issuers, payment processors, and other financial institutions operate according to their own processing schedules.

We are not responsible for delays imposed solely by a customer's bank or payment provider after we have submitted an authorized refund.

8. Partial Refunds

In certain circumstances, a partial refund may be appropriate where:

• Only part of an order is returned;
• A product has a minor issue that does not justify a complete refund;
• An item has been damaged through customer handling; or
• Another mutually acceptable adjustment is appropriate.

Any partial refund will be communicated to the customer before or during resolution.

9. Exchanges

Where inventory permits, customers may request an exchange for an eligible item.

Because inventory levels can change rapidly, an exchange may not always be available. If the requested replacement is unavailable, we may instead process an appropriate refund or provide another available resolution.

10. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible.

An order may be canceled before fulfillment when operationally feasible. Once an order has entered processing, packaging, or shipment, cancellation may no longer be possible, and the customer may need to use the return procedure after delivery.

11. Refunds for Shipping Errors

If an order is shipped to the wrong address because of an error attributable to Lifestack Autos, we will review the circumstances and determine an appropriate resolution.

If the customer provides an incorrect or incomplete delivery address, additional shipping expenses or return costs may be the customer's responsibility to the extent permitted by law.

12. Consumer Rights

This policy is intended to establish a practical commercial return procedure and is not intended to waive rights that cannot lawfully be waived.

Lifestack Autos seeks to conduct its consumer transactions consistently with applicable Oklahoma consumer-protection requirements, including laws addressing deceptive or unfair trade practices.

13. Contact for Returns

For return or refund questions, please contact:

Lifestack Autos
1141 N Lincoln Blvd
Oklahoma City, OK 73104
Email: [email protected]
Contact Person: Wesley Isaac Elder

When contacting us, please include your order number and a concise explanation of the issue so that our customer service team can respond efficiently.

14. Policy Updates

We may update this Return and Refund Policy when our business procedures, products, payment systems, shipping arrangements, or applicable legal requirements change.

The revised policy will become effective when posted on the website unless a different effective date is stated.

Nothing in an updated policy will be interpreted as retroactively eliminating rights that applied to an order before the change where such retroactive limitation is prohibited by law.